Job Description
Welcome to The Radisson Vanderbilt Nashville, where luxury meets southern hospitality. We are currently seeking a dedicated and energetic Part-Time Front Desk Agent to join our exceptional team in the heart of Music City. As the face of our hotel, you will play a crucial role in ensuring our guests enjoy a memorable stay from the moment they arrive. We offer a dynamic work environment, competitive benefits, and the opportunity to work in one of the most vibrant cities in the country.
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Flexible scheduling to fit your lifestyle.
- Employee discounts on dining and hotel stays.
- Opportunities for professional growth within the hospitality industry.
If you are a proactive problem-solver with a passion for service, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly, handling check-ins and check-outs efficiently using hotel PMS software.
- Manage incoming phone calls and emails with professionalism, routing inquiries to the appropriate department.
- Resolve guest inquiries, complaints, and special requests promptly to ensure 100% guest satisfaction.
- Assist with concierge services, providing local recommendations and arranging transportation.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Process payments, verify folios, and ensure accurate financial transactions.
- Monitor lobby activity to ensure the safety and security of guests and property.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, FrontDesk).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A positive attitude, attention to detail, and a genuine passion for helping others.