Job Description
Welcome to the heart of the Big Easy! The Crescent City Inn is seeking a charismatic and professional Part-Time Front Desk Agent to join our vibrant hospitality team. If you have a passion for customer service and love the energy of New Orleans, we want you on our team.
As a Front Desk Agent, you will be the welcoming face of our hotel. You will ensure our guests feel at home from the moment they arrive, providing exceptional service that keeps them coming back. This role offers a fantastic opportunity to work in a dynamic environment with a flexible schedule, perfect for those seeking part-time employment.
Why Join Us?
- Competitive hourly pay in a thriving tourist destination.
- Flexible shift work to accommodate your lifestyle.
- A supportive and friendly team atmosphere.
- Employee discounts on dining and local attractions.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and friendly greeting to all guests upon arrival, ensuring a smooth check-in and check-out process.
- Guest Relations: Act as the primary point of contact for guests, answering questions about local attractions, dining, and hotel amenities with enthusiasm.
- Administrative Tasks: Process payments accurately, manage reservations, and maintain the front desk logbook and guest history files.
- Security and Safety: Monitor the front desk area for security purposes and assist in implementing hotel safety and emergency protocols.
- Communication: Relay messages to guests and staff promptly, and coordinate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role is preferred but not mandatory; training will be provided.
- Communication: Excellent verbal communication skills with a friendly and approachable demeanor.
- Computer Literacy: Basic computer skills and proficiency with Property Management Systems (PMS) are a plus.
- Professionalism: Ability to maintain a professional appearance and demeanor in a fast-paced environment.
- Availability: Must be available to work various shifts, including weekends and holidays, as part of our shift work schedule.