Job Description
Are you a polished professional looking for a rewarding part-time opportunity in the heart of New York City? Metropolitan Luxury Suites is seeking a dedicated Shift Work Front Desk Agent to join our elite hospitality team. We pride ourselves on providing exceptional guest experiences, and we need someone with a warm personality and a sharp eye for detail to represent our brand.
In this role, you will be the first point of contact for our distinguished clientele. Whether greeting guests upon arrival or managing inquiries over the phone, your presence sets the tone for their stay. We offer competitive hourly wages, flexible shift scheduling to fit your lifestyle, and a comprehensive benefits package for eligible part-time employees.
Responsibilities
- Manage the front desk operations efficiently during your assigned shifts, ensuring a seamless check-in and check-out process.
- Greet guests with warmth and professionalism, addressing inquiries regarding local attractions, dining, and hotel services.
- Handle incoming calls and emails promptly, routing messages and resolving basic customer issues.
- Process payments and maintain accurate records of guest transactions and room status.
- Assist with concierge services, including luggage handling and transportation coordination.
- Ensure the lobby area is pristine, organized, and welcoming at all times.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is a plus.
- Excellent verbal communication and interpersonal skills with a focus on customer service.
- Ability to stand for extended periods and work on one's feet during shifts.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, GuestCentric).
- A professional appearance and a friendly demeanor are essential.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.