Job Description
Join our award-winning team as a Part-Time Front Desk Agent at the prestigious Grand Plaza Hotel in Philadelphia! We're seeking energetic professionals to deliver exceptional guest experiences in a luxury setting. This role offers flexible scheduling and opportunities for career growth within our renowned hospitality brand. If you thrive in fast-paced environments and possess a passion for customer service, we encourage you to apply.
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations, room assignments, and billing processes
- Respond to guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and handle cash/credit transactions accurately
- Maintain organized front desk operations and documentation
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, FOSSE)
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and math aptitude