Job Description
Welcome to The Grand Plaza Hotel & Suites, a premier destination in the heart of Silicon Valley. We are currently seeking a dynamic and detail-oriented Part-Time Front Desk Agent to join our dedicated team. If you have a passion for hospitality and thrive in a fast-paced environment, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive hourly wage, flexible scheduling, and a supportive work environment where your contributions are valued.
Why Join Us?
- Competitive pay starting at $18.00/hr
- Flexible part-time hours to fit your lifestyle
- Employee discount on hotel stays and dining
- Opportunities for career growth within the hospitality industry
Apply today and become part of the Grand Plaza family!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming phone calls and respond to emails in a professional and timely manner.
- Handle guest inquiries, requests, and complaints with patience and empathy, escalating complex issues to management.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Maintain a clean and organized front desk area at all times.
Qualifications
- High school diploma or equivalent required; post-secondary education in Hospitality or Business is a plus.
- Previous experience in hotel front desk operations or customer service is preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros) is a plus.
- Strong verbal communication skills and a professional telephone manner.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.
- A valid driver's license may be required.