Job Description
The Opportunity
We are currently seeking a dynamic and detail-oriented Part-Time Front Desk Agent to join our award-winning team in Arlington, Virginia. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to hear from you. This role offers a fantastic opportunity for shift work with a competitive compensation package and a supportive work culture.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their entire stay. We are looking for someone who possesses a polished professional demeanor, strong communication skills, and a genuine desire to go above and beyond.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Flexible shift schedules available
- Employee discounts on dining and amenities
- Opportunities for career advancement within the company
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests entering the lobby and assist with check-in and check-out procedures efficiently and accurately.
- Guest Relations: Handle guest inquiries, complaints, and requests with patience and poise, ensuring 100% guest satisfaction through problem-solving.
- Operations Support: Answer incoming calls, manage the front desk console, and assist with mail delivery and package handling.
- Security & Safety: Monitor lobby areas, assist with key card access, and ensure the security of the property and guests.
- Administrative Tasks: Maintain accurate guest records in the property management system (PMS) and handle cash handling and credit card transactions.
- Lobby Maintenance: Ensure the reception area is tidy, organized, and presents a welcoming atmosphere at all times.
- Shift Handover: Communicate important guest information and daily tasks to incoming shifts to ensure continuity of service.
Qualifications
- Experience: Previous experience in hospitality, front desk reception, or customer service is preferred.
- Communication: Excellent verbal and written communication skills in English; fluency in a second language is a plus.
- Technical Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch) is highly desirable.
- Professionalism: A polished appearance and professional demeanor with a strong focus on customer service excellence.
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Education: High school diploma or equivalent required.
- Adaptability: Ability to multitask and remain calm under pressure in a busy environment.