Job Description
We are seeking a reliable and professional Front Desk Agent to join our award-winning hospitality team in New York City. This is a part-time role focused on shift work, perfect for candidates seeking flexible schedules, including evenings, nights, and weekends.
As the face of our property, you will ensure our guests receive a world-class experience from the moment they arrive. We pride ourselves on our dynamic work environment and offer competitive pay along with opportunities for growth within the industry. If you have a passion for customer service and thrive in a fast-paced setting, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Flexible shift scheduling
- Employee discounts on dining and amenities
- Training and development opportunities
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, check them in efficiently, and provide information regarding hotel services and local attractions.
- Shift Management: Manage check-in and check-out processes accurately during assigned shifts, ensuring all paperwork and digital records are up to date.
- Communication: Answer incoming calls professionally, manage correspondence, and relay messages to appropriate departments in a timely manner.
- Lobby Management: Maintain the cleanliness and order of the front desk area and lobby; ensure a welcoming atmosphere for all visitors.
- Problem Resolution: Handle guest inquiries, complaints, and special requests with patience and efficiency, escalating complex issues to the supervisor when necessary.
- Security & Access: Monitor security systems, control access to the building, and verify identity of guests and staff as required by security protocols.
Qualifications
- Experience: Previous experience in hospitality, customer service, or front desk operations is preferred.
- Availability: Must be available to work flexible shifts, including nights, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Computer Proficiency: Familiarity with Property Management Systems (PMS) and Microsoft Office Suite is a plus.
- Reliability: Strong work ethic, punctuality, and the ability to work well under pressure in a 24/7 operation.
- Language: Bilingual abilities (English/Spanish) are highly desirable.