Job Description
Join the vibrant team at Milwaukee Grand Hotel, a downtown landmark offering exceptional hospitality experiences. We're seeking a friendly and detail-oriented Part-Time Guest Services Agent to create memorable stays for our guests. This role is perfect for students, career-changers, or hospitality enthusiasts seeking flexible hours in Milwaukee's dynamic downtown core. Enjoy competitive pay, complimentary hotel discounts, and a supportive team environment.
As the first point of contact for guests, you'll embody our commitment to excellence while managing check-ins, check-outs, and personalized service. We provide comprehensive training and offer opportunities for growth within our expanding hospitality portfolio.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, maintain accurate billing records, and manage cash handling
- Coordinate with housekeeping, maintenance, and dining departments for seamless service
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Maintain security protocols and safeguard guest confidentiality
- Assist with luggage handling and valet services as needed
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings, weekends, and holidays
- Basic computer proficiency with willingness to learn PMS systems
- Attention to detail and problem-solving abilities
- Valid Wisconsin driver's license (if valet duties assigned)
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and passion for creating memorable guest experiences