Job Description
Join our vibrant hospitality team at Sunset Plaza Hotel, El Paso's premier destination for business and leisure travelers. We're seeking a dynamic Part-Time Guest Services Agent to create memorable experiences for our diverse guests. This role offers flexible scheduling (evenings/weekends) and growth opportunities within our award-winning property. Enjoy competitive pay, employee discounts, and a supportive work environment in the heart of Sun City.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain cleanliness and organization of front desk area
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency with hotel management software (Opera/Micros) beneficial
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for handling cash transactions
- Valid Texas driver's license for valet duties
- Bilingual (English/Spanish) strongly preferred