Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Chicago! We're seeking passionate Part-Time Guest Services Agents to create unforgettable experiences for our international clientele. Enjoy flexible scheduling, competitive benefits, and a vibrant work environment in one of America's premier destinations. Perfect for students and career changers seeking growth in luxury hospitality.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize Opera property management system efficiently
- Handle VIP arrivals and special event check-ins
- Resolve guest concerns promptly with discretion
- Process payments and maintain accurate financial records
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency in Opera or similar PMS systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Chicago attractions and services
- Valid Illinois Food Handler's certification (or obtain within 30 days)
- Fluency in English; Spanish/Chinese a plus