Job Description
Join the vibrant hospitality scene at Grand Plaza Hotel Dallas, where luxury meets southern charm! We're seeking enthusiastic Part-Time Guest Services Associates to deliver exceptional experiences to our discerning guests. Located in the heart of Downtown Dallas, our AAA Four-Diamond property offers competitive compensation, flexible scheduling, and a dynamic work environment. As a key member of our front desk team, you'll be the first point of contact for international travelers, business executives, and leisure explorers. Enjoy complimentary parking, employee discounts, and opportunities for career growth within our global hospitality brand.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and food & beverage teams
- Process payments and maintain accurate financial records
- Operate property management software (Opera) and communication systems
- Execute upselling strategies for room upgrades and amenities
- Maintain pristine lobby and reception area standards
Qualifications
- Previous hotel or customer service experience strongly preferred
- Excellent communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Proficiency with hotel management systems (Opera, PMS)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Dallas attractions and transportation
- High school diploma or equivalent required
- Must be authorized to work in the United States