Job Description
Join our award-winning team at Grand Plaza Hotel & Suites, where exceptional service meets Southern hospitality! We're seeking vibrant Part-Time Guest Services Associates to create memorable experiences for our discerning guests. Enjoy flexible schedules, competitive pay, and a supportive environment in downtown Oklahoma City's premier luxury hotel. Perfect for students, career-changers, or hospitality professionals seeking work-life balance.
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments with precision
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and maintain high satisfaction standards
- Operate hotel management systems (PMS) efficiently
- Assist with valet services and luggage handling as needed
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings/weekends/holidays
- Basic computer proficiency with reservation systems
- Problem-solving abilities and attention to detail
- Valid Oklahoma driver's license (for valet duties)
- Professional appearance and positive attitude
- Ability to stand for extended periods