Job Description
Join our award-winning team at Luxury Oaks Hotel, where we redefine hospitality excellence. We're seeking charismatic Part-Time Guest Services Associates to create unforgettable experiences for our discerning clientele. This role offers flexible scheduling including evenings and weekends, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement in one of Texas' premier hotel destinations.
Our downtown Dallas location puts you at the heart of the city's vibrant culture while providing a sophisticated work environment. We pride ourselves on fostering a supportive, inclusive culture where your contributions are celebrated.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out processes
- Manage reservations and optimize room assignments using Opera property management system
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems and MS Office
- Ability to work flexible hours including nights, weekends, and holidays
- Strong problem-solving abilities with attention to detail
- Valid Texas driver's license (if required for errands)
- Basic knowledge of Dallas area attractions and services