Job Description
Join our award-winning downtown Nashville hotel and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in a vibrant music city setting. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in one of America's top travel destinations. Why work with us? Complimentary hotel discounts, free parking, and a supportive team culture where your contributions are celebrated.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Handle guest inquiries via phone, email, and in-person with prompt resolution
- Manage room inventory and coordinate with housekeeping for seamless operations
- Process payments and maintain accurate financial transaction records
- Collaborate with concierge team to enhance guest experiences and local recommendations
- Uphold brand standards through meticulous attention to detail in all interactions
Qualifications
- Minimum 6 months hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Flexible availability including weekends and holidays
- Tennessee hospitality certification preferred
- Ability to stand/walk for extended periods
- Basic math and cash handling accuracy