Job Description
Are you passionate about creating unforgettable guest experiences? Apex Luxury Hotels is seeking a dynamic and detail-oriented Part-Time Guest Services Associate to join our elite team in Dallas. In this role, you will be the welcoming face of our brand, ensuring every visitor feels valued and comfortable. We pride ourselves on delivering world-class hospitality and are looking for someone who shares our commitment to excellence.
Join us to enjoy a flexible schedule, competitive compensation, and a vibrant work environment that fosters professional growth and teamwork. Apply today to become part of the best hospitality team in Dallas!
Join us to enjoy a flexible schedule, competitive compensation, and a vibrant work environment that fosters professional growth and teamwork. Apply today to become part of the best hospitality team in Dallas!
Responsibilities
- Greet and warmly welcome guests upon arrival, managing check-ins and check-outs with efficiency and a smile.
- Answer incoming phone calls and emails promptly, routing inquiries to the appropriate departments.
- Maintain a pristine and welcoming environment in the lobby, front desk, and public areas.
- Assist guests with local recommendations, transportation, and special requests to enhance their stay.
- Process payments and reconcile daily financial transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure rooms and common areas are in perfect condition.
- Handle guest complaints or issues with patience, empathy, and a solution-oriented mindset.
Qualifications
- High school diploma or equivalent; a degree in Hospitality or Business is a plus.
- Previous experience in customer service, front desk, or the hospitality industry is highly preferred.
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- Flexibility to work varying shifts, including weekends, evenings, and holidays.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- A positive attitude and a genuine passion for helping others succeed.