Job Description
Welcome to The Grand Detroit, where we redefine luxury and hospitality in the heart of the Motor City. We are currently seeking a dynamic and personable Part-Time Guest Services Associate to join our dedicated team. If you have a passion for creating exceptional guest experiences and thrive in a fast-paced environment, we want to meet you.
As a key member of our front-of-house operations, you will be the first point of contact for our valued guests, setting the tone for their stay with warmth, efficiency, and professionalism. We pride ourselves on our premium service standards and offer a collaborative culture that values every team member.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Discounted room rates and dining options at our award-winning restaurants.
- Opportunities for career growth within a renowned hospitality brand.
- Comprehensive training and development programs.
Responsibilities
- Provide a warm and professional welcome to guests upon arrival, ensuring a seamless check-in process.
- Assist guests with inquiries regarding local attractions, dining reservations, and transportation options.
- Maintain the lobby and public areas to the highest standards of cleanliness and visual appeal.
- Process payments accurately and handle cash transactions with strict attention to detail.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and ready for arrival.
- Respond to guest feedback and resolve complaints promptly to ensure 100% guest satisfaction.
- Support special events and hotel functions, including setting up meeting rooms and serving refreshments.
- Uphold all company policies, safety protocols, and brand standards during every shift.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in a hotel, resort, or customer service role is preferred but not mandatory.
- Strong interpersonal communication skills with a friendly and approachable demeanor.
- Professional appearance and grooming that aligns with our luxury brand standards.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficient in Microsoft Office Suite and basic property management systems.
- Bilingual abilities in English and a second language (e.g., Spanish) are highly valued.