Job Description
Join our award-winning team at Fort Worth Grand Hotel and deliver exceptional guest experiences in the heart of Texas! We're seeking passionate hospitality professionals to create memorable stays for our diverse clientele. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a luxurious environment. Our commitment to excellence and employee development makes us a top employer in the Fort Worth hospitality scene.
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations and guest inquiries with efficiency and warmth
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle billing transactions and resolve payment discrepancies professionally
- Assist with event setup and guest services for special functions
- Maintain immaculate lobby and public areas
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and POS system knowledge
- Valid Texas Food Handler's certification (or willingness to obtain)
- Attention to detail and problem-solving abilities
- Ability to stand for extended periods and lift up to 25 lbs