Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel in Charlotte, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a vibrant urban setting. As a Part-Time Hotel Associate, you'll be the face of our brand, ensuring every guest feels welcomed and valued. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's fastest-growing hospitality markets.
Responsibilities
- Provide exceptional front desk service including check-in/out, reservations, and guest inquiries
- Manage room inventory and coordinate with housekeeping for seamless operations
- Process payments and handle cash transactions accurately
- Address guest concerns promptly and professionally to ensure satisfaction
- Collaborate with concierge and dining teams to enhance guest experiences
- Maintain clean and organized lobby areas with attention to detail
- Utilize hotel management software for reporting and daily operations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid North Carolina driver's license (if driving shuttle service)