Job Description
Join our dynamic team at Hospitality Plus Resorts as an Entry-Level Front Desk Agent in Sacramento, CA! This full-time position offers flexible shift schedules, competitive pay, and growth opportunities in the hospitality industry. You'll be the first point of contact for guests, ensuring exceptional service while working in a fast-paced environment. Perfect for career starters seeking hands-on experience in customer relations and hotel operations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Perform nightly audits and prepare shift reports
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Customer service experience preferred
- Attention to detail and problem-solving abilities
- Valid driver's license (if required for errands)