Job Description
Welcome to UrbanStay Chicago, where we redefine hospitality with a modern touch. We are currently seeking passionate individuals to join our dynamic team in a part-time capacity. Whether you are a student looking for a flexible schedule or a seasoned professional seeking a rewarding side hustle, we offer the perfect environment to grow your career in the hospitality industry.
As a Part-Time Hotel Associate, you will be the face of our brand, ensuring every guest feels welcome and valued. We pride ourselves on exceptional service, and we are looking for team players who share our commitment to excellence.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure with a smile.
- Manage check-in and check-out processes efficiently using hotel property management software.
- Answer incoming phone calls and emails promptly, maintaining a professional and friendly tone.
- Assist with housekeeping coordination and lobby area maintenance to ensure a pristine environment.
- Process payments and handle guest inquiries regarding local dining and transportation options.
- Support the front desk team during peak check-in times to ensure a seamless guest experience.
- Adhere to all company policies and safety protocols at all times.
Qualifications
- Previous experience in customer service, hospitality, or front desk operations is a plus but not required.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office and basic computer skills.
- High school diploma or equivalent education required.
- A friendly, approachable demeanor and a team-oriented mindset.