Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy flexible scheduling, competitive pay, and career growth in one of America's most vibrant cities. Why work with us?
- Comprehensive training program
- Employee discounts on hotel services
- Health benefits for part-timers (20+ hrs/week)
- Recognition programs for outstanding performance
Responsibilities
- Provide exceptional guest assistance with local recommendations and reservations
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain accurate guest preference records
- Uphold brand standards for service excellence
Qualifications
- Minimum 1 year hotel or luxury hospitality experience
- Strong knowledge of San Francisco attractions and services
- Excellent communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Proficiency with hotel management software (Opera preferred)
- Valid California driver's license (required for errands)
- Fluency in English; Spanish/Chinese a plus
- High school diploma or equivalent