Job Description
Welcome to Fresno Grand Hotel, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking enthusiastic and detail-oriented individuals to join our dynamic team in a part-time capacity. Whether you are a student looking for a flexible schedule or an experienced professional seeking a shift-based opportunity, we offer a supportive environment with opportunities for growth.
As a Part-Time Hotel Associate, you will play a crucial role in ensuring our guests feel welcomed and valued. We are looking for candidates who are reliable, customer-focused, and ready to contribute to our reputation for excellence in the heart of Fresno.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and ensure a seamless check-in and check-out process.
- Guest Assistance: Answer inquiries regarding hotel amenities, local attractions, and services with a positive and helpful attitude.
- Operational Support: Assist in maintaining the front desk area, answering phones, and managing correspondence promptly.
- Shift Management: Work flexible shifts, including evenings, weekends, and holidays, to ensure 24/7 guest support.
- Housekeeping Liaison: Coordinate with housekeeping staff to ensure guest rooms are cleaned and ready for arrivals.
- Payment Processing: Handle cash and credit transactions accurately using our POS systems.
Qualifications
- Experience: Previous experience in hospitality, customer service, or the hotel industry is preferred but not required; training will be provided.
- Communication: Excellent verbal and written communication skills in English.
- Schedule: Ability to work flexible shifts, including nights, weekends, and holidays.
- Education: High school diploma or GED equivalent.
- Technical Skills: Basic computer proficiency and experience with POS systems is a plus.
- Interpersonal: A friendly, outgoing personality with a strong focus on guest satisfaction.