Job Description
Welcome to Biscayne Bay Hospitality Group, where we create unforgettable experiences for travelers. We are currently seeking enthusiastic and dedicated individuals to join our dynamic Front Desk team. This is an exceptional opportunity for those looking to start a career in the hospitality industry with no prior experience required.
As a Part-Time Hotel Associate, you will serve as the face of our property, ensuring every guest feels welcomed and valued. We are looking for self-starters who are ready to learn and grow within a supportive, premium environment.
Benefits Include:
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly wage with performance bonuses.
- Comprehensive training and mentorship programs.
- Employee discounts on dining and hotel stays.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Manage incoming phone calls and emails, providing accurate information and resolving inquiries promptly.
- Handle cash transactions and credit card processing with strict accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Provide guests with local recommendations and assistance with concierge requests.
- Address guest concerns and complaints with a solution-oriented and professional attitude.
- Assist with administrative tasks such as filing and data entry as needed.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- A friendly, approachable, and professional demeanor.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Ability to stand and walk for extended periods.
- Willingness to learn new hotel management software.