Job Description
Join the esteemed The Post Oak Hotel, a Rosewood Hotel in the heart of Houston, Texas. We are currently seeking a dedicated and charismatic Part-Time Hotel Receptionist to join our dynamic front-of-house team. If you thrive in a luxury environment and excel at creating memorable guest experiences, we invite you to apply.
As a premier establishment, we pride ourselves on delivering unparalleled hospitality. In this role, you will serve as the face of the hotel, ensuring every guest feels welcomed, valued, and attended to with the highest level of professionalism. This part-time position offers a fantastic opportunity to gain valuable experience in luxury hospitality while enjoying a flexible schedule.
Why Choose Us?
- Exclusive Perks: Access to exclusive hotel amenities and discounts.
- Professional Growth: Work alongside industry leaders in a luxury setting.
- Flexible Hours: Tailored to fit your lifestyle.
Your Responsibilities:
- Manage the front desk operations during assigned shifts, ensuring smooth check-in and check-out processes for all guests.
- Greet guests warmly upon arrival, handling inquiries with poise and providing exceptional customer service.
- Process payments and maintain accurate daily financial records and reports.
- Coordinate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
- Answer incoming calls, manage voicemails, and respond to emails promptly.
- Maintain a pristine and organized reception area that reflects the hotel’s high standards.
Qualifications:
- Previous experience in hospitality, hotel front desk, or customer service is preferred but not required.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent required.
Responsibilities
- Manage the front desk operations during assigned shifts, ensuring smooth check-in and check-out processes for all guests.
- Greet guests warmly upon arrival, handling inquiries with poise and providing exceptional customer service.
- Process payments and maintain accurate daily financial records and reports.
- Coordinate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
- Answer incoming calls, manage voicemails, and respond to emails promptly.
- Maintain a pristine and organized reception area that reflects the hotel’s high standards.
Qualifications
- Previous experience in hospitality, hotel front desk, or customer service is preferred but not required.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent required.