Job Description
Are you passionate about hospitality and creating unforgettable guest experiences? The Grand Chicago Hotel is seeking a dedicated and friendly Part-Time Hotel Receptionist to join our dynamic front desk team. If you thrive in a fast-paced environment and love helping people, we want to meet you!
As a key member of our staff, you will be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. We offer competitive pay, flexible scheduling, and a supportive work culture in the heart of downtown Chicago.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach.
- Manage phone calls and emails, routing messages accurately and promptly.
- Maintain the front desk area in a clean, organized, and professional manner.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
- Process payments and handle cash reconciliation accurately.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service, hospitality, or reception is preferred but not required.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work flexible hours, including weekends and holidays.
- A friendly, approachable, and professional demeanor.