Job Description
Join the Heart of San Francisco's Hospitality Industry
The Grand Union Hotel & Suites is seeking enthusiastic and reliable professionals to join our dynamic team for part-time shift positions. We pride ourselves on delivering world-class service to our guests, and we are looking for individuals who share our passion for excellence. This role offers the perfect opportunity to gain valuable experience in a fast-paced hotel environment with flexible scheduling options.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible shift work to accommodate your lifestyle.
- Employee discounts on dining and hotel services.
- Opportunities for career advancement within the company.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere throughout their stay.
- Check-In/Out: Efficiently process guest registrations, payments, and key distribution using our property management systems.
- Inquiry Management: Answer phones and respond to emails and in-person inquiries regarding hotel services, local attractions, and amenities.
- Shift Supervision: Assist in overseeing the lobby area during assigned shifts to maintain order, cleanliness, and security.
- Problem Resolution: Handle guest complaints or special requests promptly and professionally to ensure high customer satisfaction scores.
- Administrative Support: Maintain accurate records of guest accounts and handle petty cash transactions as required.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in hospitality, front desk, or customer service is preferred but not mandatory.
- Skills: Strong interpersonal and communication skills with a friendly demeanor.
- Availability: Must be available to work flexible shifts, including evenings, nights, weekends, and holidays.
- Technical: Basic computer literacy and proficiency with Microsoft Office Suite.