Job Description
Join our award-winning team at Grand Boston Hotel and deliver world-class hospitality to guests from around the globe! We're seeking dynamic part-time professionals to create memorable experiences in the heart of Boston's vibrant Back Bay neighborhood. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our luxury property. Perfect for students, career-changers, or hospitality enthusiasts seeking a rewarding part-time role.
As a key member of our front-of-house team, you'll be the face of our hotel, ensuring every guest interaction exceeds expectations. We provide comprehensive training, a supportive work environment, and the chance to build valuable industry skills while working in one of Boston's most iconic locations.
Responsibilities
- Provide exceptional guest service at check-in, check-out, and throughout guest stays
- Process reservations, manage room assignments, and handle billing inquiries
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Respond promptly to guest requests and resolve issues with professionalism
- Perform daily inspections of public areas to ensure cleanliness and safety standards
- Assist with event setup and special guest requests as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service experience in hotel/travel industry
- Proficiency with property management systems (e.g., Opera, Marriott Bonvoy)
- Excellent communication skills and multilingual abilities a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and problem-solving aptitude
- Physical stamina for extended standing and lifting up to 30 lbs