Job Description
Are you passionate about creating unforgettable guest experiences? Grand Oak Hospitality is seeking dedicated Part-Time Hotel Staff to join our thriving team in Charlotte, NC. We are a premier establishment known for our impeccable service and luxurious atmosphere, and we are looking for individuals who share our commitment to excellence.
In this dynamic role, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and attended to. We offer a competitive hourly rate, flexible scheduling, and a vibrant work environment where your contributions are truly appreciated. If you thrive in a fast-paced setting and possess a genuine desire to help others, we want to meet you.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a warm and professional welcome upon arrival.
- Assist with check-in and check-out procedures efficiently and accurately.
- Respond to guest inquiries, requests, and complaints promptly and resolve issues to the guest's satisfaction.
- Maintain a clean, organized, and welcoming lobby and common areas.
- Support housekeeping and maintenance teams as needed to ensure the property meets high standards of cleanliness and safety.
- Handle cash transactions and process payments securely using hotel POS systems.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not mandatory.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency with computers and basic software applications.
- A valid driver's license is a plus.