Job Description
Are you looking to kickstart your career in the vibrant heart of Music City? Grand Hospitality Group is seeking passionate and dynamic individuals to join our elite team as Part-Time Hotel Staff. We pride ourselves on delivering world-class service and creating unforgettable experiences for our guests.
In this role, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable during their stay. Whether you are assisting at the front desk or helping maintain our pristine facilities, your dedication will play a crucial role in our success.
Why Join Us?
- Competitive hourly pay ranging from $15.00 - $18.00
- Flexible scheduling to accommodate your lifestyle
- Opportunities for career advancement within the hospitality industry
- Discounted hotel stays and employee perks
- Supportive and inclusive work environment
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, answering inquiries and providing directions or recommendations for local attractions.
- Front Desk Operations: Manage check-in and check-out processes efficiently, ensuring accuracy in all bookings and billing information.
- Housekeeping Support: Assist in maintaining the cleanliness and organization of public areas, lobbies, and guest rooms to the highest standards of hospitality.
- Communication: Act as the primary point of contact for guests, responding to requests promptly and professionally via phone, email, or in-person.
- Administrative Tasks: Process payments, manage correspondence, and update guest profiles in the property management system.
- Team Collaboration: Work closely with housekeeping, maintenance, and culinary teams to ensure seamless guest experiences.
- Problem Resolution: Address guest concerns or complaints with empathy and efficiency, escalating complex issues to management when necessary.
Qualifications
- Experience: Previous experience in hospitality, customer service, or retail is preferred but not mandatory for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be available to work flexible hours, including weekends, nights, and holidays.
- Attention to Detail: Ability to maintain a high standard of cleanliness and attention to detail in all tasks.
- Professionalism: Strong work ethic and the ability to work well in a fast-paced, team-oriented environment.
- Technical Skills: Basic computer proficiency and ability to learn hotel management software quickly.
- Physical Stamina: Ability to stand for extended periods and lift moderate weights (up to 20 lbs) when necessary.