Job Description
Join the premier luxury destination in Houston! Grand Plaza Hotel Houston is seeking an experienced Senior Hotel Manager to lead our award-winning team. This role offers unparalleled career growth in a dynamic hospitality environment with competitive benefits and exclusive opportunities. Manage daily operations, drive guest satisfaction, and implement innovative strategies to elevate our brand. If you're passionate about hospitality excellence and ready to make your mark in Houston's thriving hotel scene, apply today!
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, food & beverage, and concierge services
- Develop and implement strategic business plans to maximize revenue and profitability
- Lead, train, and mentor department heads to maintain high service standards
- Manage vendor relationships and negotiate contracts for services and supplies
- Ensure compliance with health, safety, and brand regulations
- Analyze financial performance metrics and adjust operational strategies accordingly
- Drive guest loyalty through exceptional service recovery initiatives
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5+ years progressive hotel management experience in luxury properties
- Proven track record of exceeding revenue targets and operational KPIs
- Strong leadership skills with ability to inspire and develop diverse teams
- Expertise in PMS systems (Opera, OPERA Cloud) and revenue management tools
- Exceptional problem-solving and crisis management abilities
- Valid Texas Food Handler Manager certification preferred