Job Description
Join our award-winning luxury hotel in Dallas as a Senior Hotel Manager and lead our exceptional guest experience team. We seek a visionary hospitality professional to drive operational excellence, team development, and guest satisfaction in our vibrant downtown location. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a premier hospitality brand.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Lead, mentor, and train a diverse team of hospitality professionals
- Manage budgetary controls, inventory, and cost optimization strategies
- Ensure compliance with health, safety, and brand standards
- Coordinate with sales and marketing teams for event and group bookings
- Resolve complex guest inquiries and service recovery situations
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years progressive hotel management experience
- Proven leadership and team development skills
- Advanced knowledge of PMS systems (Opera, Fidelio)
- Strong financial acumen with budget management experience
- Exceptional communication and problem-solving abilities
- Valid Texas Food Handler and Alcohol Seller certification