Job Description
Join The Grand Las Vegas Hotel's dynamic hospitality team! We're seeking passionate individuals to deliver exceptional guest experiences through our 24/7 operations. As a cornerstone of our Strip property, you'll embody luxury service while working flexible shifts that fit your lifestyle. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of the world's premier destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and security teams
- Operate switchboard and handle emergency protocols
- Upsell hotel services and amenities
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency in PMS systems (Opera preferred)
- Basic knowledge of Las Vegas attractions and services
- Valid Nevada work permit if applicable