Job Description
Welcome to Grand Plaza Hospitality, where luxury meets service. We are currently seeking a dynamic Shift Supervisor to join our front-of-house team in the heart of Los Angeles. This is a fantastic opportunity for a motivated individual to oversee daily hotel operations and ensure an exceptional guest experience.
As a Shift Supervisor, you will play a pivotal role in managing front desk operations, leading a team of hospitality professionals, and ensuring the highest standards of service are met around the clock.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within a luxury brand.
Don't miss this chance to elevate your career in the hospitality industry. Apply now!
Responsibilities
- Oversee front desk operations and ensure smooth check-in/check-out processes.
- Supervise and train front office staff, including receptionists and bell staff.
- Handle guest inquiries, complaints, and special requests with professionalism.
- Perform nightly audits and reconcile daily financial transactions.
- Enforce safety and security protocols for guests and employees.
- Maintain accurate records in the Property Management System (PMS).
- Collaborate with other departments to ensure seamless guest experiences.
Qualifications
- High school diploma or GED required; hospitality degree a plus.
- Minimum of 2 years of experience in hotel front desk operations or guest services.
- Strong leadership and communication skills.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
- Proficiency with hotel PMS software (e.g., Opera, FrontDesk).
- Ability to remain calm and professional under pressure.