Job Description
We are seeking a dedicated and welcoming Shift Work Front Desk Agent to join our growing team in Columbus, Ohio. As a pivotal member of our front-line staff, you will be the first point of contact for our guests, ensuring a seamless and positive experience around the clock. This is an excellent entry-level opportunity for individuals looking to build a career in hospitality with flexible shift schedules and excellent benefits.
In this role, you will manage the front desk operations during your assigned shifts, ensuring that our standards of excellence are met at all times. We value reliability, a positive attitude, and a strong work ethic. If you are ready to start your professional journey with a company that invests in its people, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Answer incoming calls and route them to the appropriate department or individual promptly.
- Monitor and control access to the facility, ensuring security protocols are followed during all shifts.
- Handle cash transactions accurately and process payments using the POS system.
- Manage front desk correspondence, including emails, mail, and faxes.
- Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
- Assist guests with inquiries regarding local directions, amenities, and services.
Qualifications
- High school diploma or equivalent required; no prior experience necessary (Entry Level).
- Excellent verbal communication skills with a friendly and professional demeanor.
- Ability to work varying shifts, including nights, weekends, and holidays.
- Basic computer proficiency and familiarity with office equipment (phones, printers, scanners).
- Strong time management skills and the ability to multitask in a fast-paced environment.
- Must be detail-oriented and able to handle cash transactions with high accuracy.
- Ability to stand for extended periods and lift moderate weights when necessary.