Job Description
Elevate your career at Harbor View Hospitality Group! We are currently seeking a dedicated and friendly Shift Work Front Desk Agent for immediate placement. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, this is your chance to shine. Our shift roles offer the stability of full-time employment with the flexibility to work various schedules, making it perfect for those seeking work-life balance.
As the face of our brand, you will be responsible for ensuring every guest feels welcomed, valued, and comfortable. We are looking for individuals who are self-motivated, reliable, and ready to start immediately. Join our elite team and enjoy a dynamic work environment with opportunities for growth.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, setting the tone for their stay.
- Check-In/Out: Efficiently manage guest check-ins and check-outs using our Property Management System.
- Guest Assistance: Handle inquiries, make reservations, and resolve complaints with patience and professionalism.
- Front Desk Operations: Manage the switchboard, handle incoming calls, and distribute messages accurately.
- Payment Processing: Process payments, manage cash drawers, and balance daily financial reports.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby area for guests.
- Shift Handover: Perform detailed shift logs and communicate important information to incoming staff.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred, but we are willing to train the right candidates for immediate hire.
- Communication: Excellent verbal and written communication skills in English.
- Schedule: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Computer Skills: Basic proficiency with computers and property management software.
- Professionalism: A polished appearance and a positive, customer-first attitude.
- Reliability: Strong work ethic and the ability to work independently during shifts.