Job Description
We are seeking a dynamic and detail-oriented Shift Work Front Desk Agent to join the Premier Stay Milwaukee team. In this pivotal role, you will be the first point of contact for our guests, ensuring a seamless and welcoming experience around the clock. We value flexibility and offer competitive shift differentials for our night and weekend staff.
As part of our hospitality team, you will manage the front desk operations, handle inquiries, and ensure the safety and comfort of our guests. If you thrive in a fast-paced environment and excel at providing exceptional customer service, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Manage high-volume phone inquiries, reservations, and requests with a professional and friendly demeanor.
- Monitor building security, including access control and emergency procedures.
- Respond to guest complaints and feedback in a timely and solution-oriented manner.
- Perform light cleaning and maintenance duties in the lobby area to maintain a pristine environment.
- Process laundry and housekeeping requests for guests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong communication skills, both verbal and written.
- Proficiency in MS Office and Property Management Systems (PMS).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Certified Nursing Assistant (CNA) or Security Guard license is a plus.