Job Description
Join Boston's most exciting hospitality team as a Teen Front Desk Agent! We're seeking energetic and friendly teens to be the first point of contact for our luxury hotel guests. This is your chance to develop professional skills while working in a dynamic downtown environment. We offer flexible scheduling around school hours and a supportive team that values growth. Perfect for building your resume while earning competitive pay in the heart of Boston!
Responsibilities
- Provide exceptional guest check-in/check-out service with a warm and professional demeanor
- Manage reservation systems and maintain accurate guest records
- Answer multi-line phones and direct inquiries efficiently
- Assist with luggage handling and guest requests
- Process payments and maintain cash drawer accuracy
- Collaborate with housekeeping and maintenance teams
- Uphold strict brand standards and cleanliness protocols
Qualifications
- Must be 16-19 years old and enrolled in high school
- Outstanding communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency (MS Office, reservation systems)
- Reliable transportation and consistent availability
- Previous customer service experience preferred
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and team player mentality