Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in Fort Worth! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable stays through personalized service, seamless check-ins, and prompt issue resolution. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your professionalism shines.
Our ideal candidate thrives in fast-paced environments and takes pride in making every guest feel valued. If you're ready to elevate your hospitality career in one of Texas' most dynamic cities, apply now!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process payments, handle cash transactions, and maintain accurate billing records
- Resolve guest inquiries with empathy and solution-oriented approaches
- Coordinate with housekeeping and maintenance for room readiness
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest information and key control
- Support concierge services with local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if providing guest transportation)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred