Job Description
Welcome to Premier Stay Charlotte, where we are looking for enthusiastic individuals to join our dynamic front office team. We are currently hiring immediately for Front Desk Agents in Charlotte, NC.
If you have a friendly attitude, a professional demeanor, and are looking to start a career in hospitality, this is the perfect opportunity for you. No prior experience is necessary—we provide full training!
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable stay. Join a company that values growth, offers competitive benefits, and is committed to excellence in customer service.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently.
- Manage phone inquiries and direct calls to the appropriate departments.
- Process payments and handle check-outs with accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Assist with administrative tasks such as filing and data entry.
- Ensure compliance with hotel safety and security protocols.
Qualifications
- High school diploma or equivalent (GED).
- Strong communication skills and a friendly, approachable personality.
- Basic computer proficiency and typing skills.
- Ability to stand for extended periods and lift light luggage.
- Flexibility to work various shifts, including weekends and holidays.
- Reliable transportation to and from work.