Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Charlotte! We're urgently seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. If you're a people person with a passion for hospitality, this is your opportunity to launch your career in the luxury hotel industry. We provide comprehensive training and a supportive environment where your growth is our priority.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and service
- Multitask efficiently in a fast-paced environment
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Proficient with basic technology (smartphones, tablets)
- Positive attitude and willingness to learn
- Ability to stand for extended periods
- Flexibility to work weekends/holidays