Job Description
Join our award-winning team at the Grand Hospitality Group in Dallas! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. If you thrive in fast-paced environments and pride yourself on stellar customer service, this is your opportunity to shine. Enjoy competitive pay, flexible scheduling, and career growth in one of America's most vibrant cities. Apply today and become part of our dynamic hospitality family!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Maintain accurate records using property management systems
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Amadeus)
- Strong problem-solving abilities under pressure
- Flexible availability to cover day/evening/night shifts
- Basic math and cash handling skills
- Valid Texas driver's license (if required for errands)