Job Description
Join Atlanta's premier hospitality destination as an urgent Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/check-out processes and personalized service. This shift-based role offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. Perfect for detail-oriented individuals who thrive in fast-paced settings!
Responsibilities
- Manage guest registration and check-out procedures with accuracy
- Handle guest inquiries, requests, and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management systems (Opera/PMS) efficiently
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- 1+ years front desk or hospitality experience
- Proficiency in hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent
- Basic knowledge of Atlanta attractions and transportation
- Valid driver's license preferred
- Customer service certification a plus