Job Description
Join our award-winning team at Grand Hospitality Group as we expand our Charlotte presence! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences during day/night/weekend shifts. This role offers competitive pay, comprehensive benefits, and rapid growth opportunities in the heart of Charlotte's thriving hospitality scene.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Uphold brand standards through meticulous attention to detail
- Collaborate with security protocols during emergency situations
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Flexible availability for rotating shifts (including weekends)
- Valid driver's license and reliable transportation
- Ability to stand for extended periods
- Basic knowledge of local attractions and services
- High school diploma or equivalent required