Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in sunny Tampa! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during flexible shift schedules. This high-energy role is perfect for hospitality enthusiasts who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Florida's most vibrant cities. Immediate openings available – apply today to start your career journey!
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Handle reservation inquiries, modifications, and VIP guest requests with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams for operational efficiency
- Execute shift handovers with detailed documentation and communication
- Uphold brand standards through professional appearance and courteous interactions
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with PMS software (e.g., Opera, Cloudbeds) and Microsoft Office Suite
- Exceptional communication skills with multilingual ability preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent required; hospitality certification a plus