Job Description
Join our dynamic team at Premier Hospitality Group as a Front Desk Agent in the heart of Dallas! We're urgently seeking passionate professionals to deliver exceptional guest experiences in a fast-paced environment. This shift-based role offers competitive pay, flexible scheduling, and growth opportunities within our award-winning hospitality brand. If you thrive in customer-facing roles and excel at multitasking, apply now to become the welcoming face of our establishment!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process reservations using industry-standard software (e.g., Opera, Propertyware)
- Resolve guest complaints promptly and escalate complex issues to management
- Perform nightly audits and financial reconciliations
- Maintain accurate guest records and confidential information
- Coordinate with housekeeping and maintenance teams for seamless operations
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in property management systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent; hospitality certification preferred
- Valid Texas driver's license and clean driving record
- Basic mathematical skills for cash handling and billing
- Spanish language proficiency highly desirable