Job Description
Join our award-winning team at Grand Harbor Hotel & Resort as we seek an exceptional Front Desk Agent to deliver world-class guest experiences in the heart of Jacksonville. This urgent hiring opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxury waterfront property. If you're passionate about hospitality and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate reservation records
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and services