Job Description
Are you a people person looking for a new opportunity? Horizon Hospitality Solutions is urgently hiring Front Desk Agents to join our dynamic team in Mesa, AZ.
We are looking for enthusiastic individuals who thrive in a fast-paced environment and are committed to delivering exceptional guest experiences. Whether you are an experienced professional or an entry-level candidate eager to learn, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Urgent Hiring: Immediate start dates available for top candidates.
- Great Benefits: Health insurance, paid time off, and employee discounts.
- Growth Opportunities: Clear career advancement paths within the hospitality industry.
Job Summary
The Front Desk Agent serves as the first point of contact for our guests, ensuring a warm and professional welcome. You will be responsible for check-ins, check-outs, answering inquiries, and managing the front desk operations seamlessly.
Responsibilities
- Greet and welcome guests with a friendly and professional demeanor upon arrival.
- Handle phone calls, emails, and walk-ins efficiently, answering questions about services and amenities.
- Process guest check-ins and check-outs accurately using property management software.
- Maintain the front desk area to ensure a clean, organized, and welcoming environment.
- Resolve guest complaints and issues promptly to ensure high satisfaction rates.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
Qualifications
- High school diploma or equivalent; some college or hospitality training is a plus.
- Previous experience in a front desk or customer service role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers, including Microsoft Office and property management systems.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A positive attitude and a genuine desire to help others.