Job Description
Join the Premier Team in Las Vegas
We are currently seeking a highly motivated and welcoming Front Desk Agent to join our award-winning hospitality team at Grand Horizon Hotel & Resort. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to meet you. This is an urgent hiring opportunity for those ready to start immediately.
As the first point of contact for our guests, you will set the tone for their stay. We offer competitive pay, comprehensive benefits, and a dynamic work environment in the heart of the entertainment capital of the world.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and ensure a smooth check-in/check-out process.
- Guest Relations: Address guest inquiries, complaints, and requests promptly and professionally to ensure 100% guest satisfaction.
- Reservations: Manage room reservations accurately and assist with concierge services and local recommendations.
- Operations: Operate the PBX phone system, handle mail and messages, and manage the lobby area to maintain high standards of cleanliness and organization.
- Security: Verify guest identities and ensure the security of the hotel premises and guest rooms.
- Reporting: Maintain accurate daily logs and reports regarding guest incidents, complaints, and special requests.
Qualifications
- Education: High school diploma or GED required; hospitality certification is a plus.
- Experience: Previous experience in a hotel front desk or customer service role preferred.
- Skills: Proficiency in Opera PMS or similar hotel software is highly desirable.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, professional demeanor with a strong focus on guest service excellence.
- Availability: Ability to work flexible hours, including weekends, nights, and holidays.