Job Description
Join our award-winning luxury hotel team in downtown Phoenix! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our AAA Four-Diamond property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's fastest-growing cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with hotel property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Basic math skills for handling cash transactions
- Positive attitude with a passion for exceeding guest expectations
- High school diploma or equivalent; hospitality degree preferred