Job Description
Join our award-winning team as a Front Desk Agent at Milwaukee's premier downtown hotel! We're urgently seeking dynamic professionals to deliver exceptional guest experiences through our 24/7 operations. This role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Brew City.
Why You'll Love Working With Us:
• Flexible shift schedules including nights/weekends
• Free employee parking and meal discounts
• Recognition programs for top performers
• Health/dental/vision insurance after 60 days
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints promptly with a solutions-oriented approach
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail
- Sell room upgrades and hotel services to enhance revenue
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Wisconsin driver's license (if airport transfers needed)